Aruba Casino VIP Club FAQs
How do I become a member?
Visit our Casino VIP Desk located in the casino or click here to enroll and fax/email your application today.
Where can I obtain a copy of the Players Club rules and policies?
Obtain a copy of VIP Club's rules and policies from the VIP Desk.
About our Player Rewards
How do I earn points and comps?
You earn points based on your slot play and comps based on both your slot and table games play. Simply insert your VIP card into one of the card readers attached to our slot machines or present your VIP card to the dealer prior to starting your play at the Table Games. Play at your leisure and start reaping the benefits.
Do I earn points for table games play?
No, you do not earn points for table games play. Table activity is good for complimentary items only, points are redeemable for cash.
What can I use my points/comps for?
Your accumulated slot points can be applied to discounted casino room rates, free room nights, food and beverage discounts, high-end goods, cash back benefits, invitations to special casino events, and free participation in select casino events and promotions. For more information regarding free participation in casino events please contact our Casino VIP Player’s Club.
Table comps can be applied to your hotel bill or used in our food and beverage outlets.
Management reserves the right to replace, withdraw, or limit items in this promotion at its discretion and without prior notice.
Can my comps/points be transferred to another person?
Points are not transferable; however, you can request a comp that can be used by family and friends.
How do I check my point or comp balance?
Insert your card into the card reader box attached to every slot machine. Make sure the card reader says "ACCEPTED". You will be greeted with your name and your balance will be visible. You can also check with one of our Casino VIP Representatives at the Casino VIP Desk or e-mail one of our VIP Representatives for your points or comp balance.
mhrs.auaar.casino.vip.host2@marriotthotels.com
mhrs.auaar.casino.vip.representative@marriott.com
Will my comp/points expire?
Comps and points do not expire as long as there is activity on the account within the last 36 months.
For slot players, if you've reached your 1,000 qualification points your points will remain valid for a period of 3 years.
Where can I find a Casino host?
Visit our VIP Desk located in the Casino to have your play evaluated, update your account balance and to receive more information with regards to the VIP Club and its benefits.
Room and reservations
How can I find information about room rates and reservations?
Within the United States, simply call 1-800-223-6388.
Or you can visit the Aruba Marriott's website by clicking here.
If you would like to speak directly to one of our casino reservationists, call 011-297-520-6665 or 011-297-520-6428
(direct line), send us a fax at 011-297-520-6228
or send us an email for information on casino room availability and applicable rates:
mhrs.auaar.casino.vip.host2@marriotthotels.com
mhrs.auaar.casino.vip.representative@marriott.com
How can I modify or confirm my casino reservation?
Call 011-297-520-6665 or 011-297-520-6428
(direct line) to modify or cancel your casino reservation or send us a fax at 011-297-520-6228
or email us for information on casino room availability and applicable rates.
How can I qualify for a casino rate?
Casino discounted room rates are to be requested prior to your arrival. Visit the Casino VIP Desk or speak with your host for eligibility requirements or email us for more information.
Casino Services and Marker Signing Privileges
How can I receive an application for marker signing privileges?
Click here to apply.
How will you collect my markers?
Upon signing off on your casino credit line you will be requested to state your preferred form of payment.
When do I have to pay my markers?
Depending on the amount outstanding, the markers will need to be cancelled in the following order:
Do you accept third party checks?
No.
Do you accept personal checks?
No.
Do you accept cashier’s checks?
Yes, but they have to be made out to:
Aruba Marriott Resort and Stellaris Casino
L.G. Smith Boulevard 101
Palm Beach, Aruba
Dutch Caribbean
General Information About This Aruba Casino:
What are the casino's operating hours?
The casino is open 24 hours.
What is a "theoretical win?"
Comps are based on the casino’s theoretical win (what the casino expects to win from a player, on average).
Do you have instructional flyers on how to play the games?
We have an in-room instructional video for all of our table games. Also, any one of our table games or slot attendants will be happy to explain our games to you.
Tax Information Statement
How do I receive a Tax Information Statement?
Submit a Tax Information Request Form to receive your Tax Information Statement. Your Statement will be delivered to you based on options you select.
How do I submit a Tax Information Statement Request Form?
Click here to download a printable copy of the Tax Request Form. You may return your completed and signed Request Form via mail, fax or email. You may also obtain and submit Request Forms at the Casino VIP Desk.
What information is included on my Tax Information Statement?
The Tax Information Statement includes estimated Slots and Table Games information from your play during any of your trips. Only activity recorded while using a VIP Club card will be included on your statement.
Where do I call if I have a question or concern regarding my Tax Information Statement?
Call 011-297-520-6606 and leave a message, a representative will return your call within two business days.
What is Estimated Slot Win/(Loss)?
Estimated Slot Win/(Loss) is the estimated dollar amount won or lost at this location on slot machines. Negative amounts (losses) are reflected with parentheses. Only play recorded while using your VIP Club card is included in these totals. Also, this total does not include slot tournament or promotional winnings. The formula to determine your net slot win/loss is calculated by taking total coin paid out of the machines, plus jackpots paid by hand currency, less total coin deposited into the machines (this total may include any and all jackpots).
What is Estimated Table Games Win/(Loss)?
Estimated Table Games Win/(Loss) is the estimated dollar amount won or lost at this location on table games. Negative amounts (losses) are reflected with parentheses. Only play recorded while using your VIP Club card is included in these totals.
What is Estimated Total Win/(Loss)?
Estimated Win/(Loss) is the total estimated dollar amount won or lost at this location for all recorded gaming activities. Negative amounts (losses) are reflected with parentheses. Only play recorded while using your VIP Club card is included in these totals.
Does my statement reflect my total losses?
Your statement reflects only gaming recorded when your VIP Club card was either inserted correctly into the slot machine or a manual rating was created in the table games area of the casino. Therefore, this statement does not reflect an accurate accounting record—it merely provides an estimate that you can use to compare to your own records.
What do I do if my question isn’t here?
Contact Us
Visit our Casino VIP Desk located in the casino or click here to enroll and fax/email your application today.
Where can I obtain a copy of the Players Club rules and policies?
Obtain a copy of VIP Club's rules and policies from the VIP Desk.
About our Player Rewards
How do I earn points and comps?
You earn points based on your slot play and comps based on both your slot and table games play. Simply insert your VIP card into one of the card readers attached to our slot machines or present your VIP card to the dealer prior to starting your play at the Table Games. Play at your leisure and start reaping the benefits.
Do I earn points for table games play?
No, you do not earn points for table games play. Table activity is good for complimentary items only, points are redeemable for cash.
What can I use my points/comps for?
Your accumulated slot points can be applied to discounted casino room rates, free room nights, food and beverage discounts, high-end goods, cash back benefits, invitations to special casino events, and free participation in select casino events and promotions. For more information regarding free participation in casino events please contact our Casino VIP Player’s Club.
Table comps can be applied to your hotel bill or used in our food and beverage outlets.
Management reserves the right to replace, withdraw, or limit items in this promotion at its discretion and without prior notice.
Can my comps/points be transferred to another person?
Points are not transferable; however, you can request a comp that can be used by family and friends.
How do I check my point or comp balance?
Insert your card into the card reader box attached to every slot machine. Make sure the card reader says "ACCEPTED". You will be greeted with your name and your balance will be visible. You can also check with one of our Casino VIP Representatives at the Casino VIP Desk or e-mail one of our VIP Representatives for your points or comp balance.
mhrs.auaar.casino.vip.host2@marriotthotels.com
mhrs.auaar.casino.vip.representative@marriott.com
Will my comp/points expire?
Comps and points do not expire as long as there is activity on the account within the last 36 months.
For slot players, if you've reached your 1,000 qualification points your points will remain valid for a period of 3 years.
Where can I find a Casino host?
Visit our VIP Desk located in the Casino to have your play evaluated, update your account balance and to receive more information with regards to the VIP Club and its benefits.
Room and reservations
How can I find information about room rates and reservations?
Within the United States, simply call 1-800-223-6388.
Or you can visit the Aruba Marriott's website by clicking here.
If you would like to speak directly to one of our casino reservationists, call 011-297-520-6665 or 011-297-520-6428
(direct line), send us a fax at 011-297-520-6228
or send us an email for information on casino room availability and applicable rates:
mhrs.auaar.casino.vip.host2@marriotthotels.com
mhrs.auaar.casino.vip.representative@marriott.com
How can I modify or confirm my casino reservation?
Call 011-297-520-6665 or 011-297-520-6428
(direct line) to modify or cancel your casino reservation or send us a fax at 011-297-520-6228
or email us for information on casino room availability and applicable rates.
How can I qualify for a casino rate?
Casino discounted room rates are to be requested prior to your arrival. Visit the Casino VIP Desk or speak with your host for eligibility requirements or email us for more information.
Casino Services and Marker Signing Privileges
How can I receive an application for marker signing privileges?
Click here to apply.
How will you collect my markers?
Upon signing off on your casino credit line you will be requested to state your preferred form of payment.
When do I have to pay my markers?
Depending on the amount outstanding, the markers will need to be cancelled in the following order:
| On a balance of: | Payment required: |
| $0-$5,000 | Upon departure |
| $5,000-$20,000 | 15 days |
| $20,001 and over | 30 days |
Do you accept third party checks?
No.
Do you accept personal checks?
No.
Do you accept cashier’s checks?
Yes, but they have to be made out to:
Aruba Marriott Resort and Stellaris Casino
L.G. Smith Boulevard 101
Palm Beach, Aruba
Dutch Caribbean
General Information About This Aruba Casino:
What are the casino's operating hours?
The casino is open 24 hours.
What is a "theoretical win?"
Comps are based on the casino’s theoretical win (what the casino expects to win from a player, on average).
Do you have instructional flyers on how to play the games?
We have an in-room instructional video for all of our table games. Also, any one of our table games or slot attendants will be happy to explain our games to you.
Tax Information Statement
How do I receive a Tax Information Statement?
Submit a Tax Information Request Form to receive your Tax Information Statement. Your Statement will be delivered to you based on options you select.
How do I submit a Tax Information Statement Request Form?
Click here to download a printable copy of the Tax Request Form. You may return your completed and signed Request Form via mail, fax or email. You may also obtain and submit Request Forms at the Casino VIP Desk.
What information is included on my Tax Information Statement?
The Tax Information Statement includes estimated Slots and Table Games information from your play during any of your trips. Only activity recorded while using a VIP Club card will be included on your statement.
Where do I call if I have a question or concern regarding my Tax Information Statement?
Call 011-297-520-6606 and leave a message, a representative will return your call within two business days.
What is Estimated Slot Win/(Loss)?
Estimated Slot Win/(Loss) is the estimated dollar amount won or lost at this location on slot machines. Negative amounts (losses) are reflected with parentheses. Only play recorded while using your VIP Club card is included in these totals. Also, this total does not include slot tournament or promotional winnings. The formula to determine your net slot win/loss is calculated by taking total coin paid out of the machines, plus jackpots paid by hand currency, less total coin deposited into the machines (this total may include any and all jackpots).
What is Estimated Table Games Win/(Loss)?
Estimated Table Games Win/(Loss) is the estimated dollar amount won or lost at this location on table games. Negative amounts (losses) are reflected with parentheses. Only play recorded while using your VIP Club card is included in these totals.
What is Estimated Total Win/(Loss)?
Estimated Win/(Loss) is the total estimated dollar amount won or lost at this location for all recorded gaming activities. Negative amounts (losses) are reflected with parentheses. Only play recorded while using your VIP Club card is included in these totals.
Does my statement reflect my total losses?
Your statement reflects only gaming recorded when your VIP Club card was either inserted correctly into the slot machine or a manual rating was created in the table games area of the casino. Therefore, this statement does not reflect an accurate accounting record—it merely provides an estimate that you can use to compare to your own records.
What do I do if my question isn’t here?
Contact Us
